Mark's facilitation style was direct yet responsive, he was engaging yet professional and could gently, but assertively, move the group’s thinking along. He has sufficient knowledge and depth to his processes that he is able to draw upon deep experience to alter processes and bring in new activities as needed. Enjoyable and insightful.
“The structure and process was excellent. I have been exposed to many strategic workshops over many years each with different methods but I have not experienced a structure such as this. Very impressed. Exceptional. Very impressed with the professionalism and structure but more so with the outcomes.”
Like most people in professional firms, our consultants find it hard to discuss fees in a confident manner and were frequently discounting for no valid reason. Since being trained in your techniques, my fellow Partners and I have observed a complete turnaround in our consultants’ attitude to fee discussions. The results have been a revelation. In pure commercial terms I would estimate this change in attitude alone will result in a 5% to 10% increase in profit over the next financial year.